Sample Interview Questions - Human Resources (2023)

candidate

Date and time

Interviewer

This position serves as ____________________.

Describe the previous positions you worked in as ______.

professional office skills

  1. What do you think is the most important factor in running an office effectively and efficiently? Explain how you've done this in the past.
  2. What is your approach to problem solving? Give an example where your approach was successful.
  3. What experience do you have in interpreting policies and disclosing policies and developing procedures for third parties?
  4. Give examples of when and how you kept files and records, both paper and electronic.
  5. Give us an example of your computer experience and typing skills.
  6. Describe your experience of spiritual investigation and knowledge completion in an organized formant, and how would you approach this task in this position?
  7. Describe your knowledge of financial transactions, such as ordering office equipment and supplies and monitoring office budgets.
  8. Describe your experience writing correspondence on your own initiative or with very little guidance.

The following sample questions are taken from the Society for Human Resource Management website: www.shrm.org, August 2004:

interpersonal skills

  1. What are your strengths? What are your weaknesses?
  2. Describe the experience of supervising other employees. How do you measure your effectiveness in this area?
  3. What would your last boss say about you?
  4. Describe how you would like to be managed and the best relationship you had with a previous boss.
  5. What do you do when you know you're right and your boss disagrees? Give me an example.
  6. If your colleagues had the opportunity to tell us their main strength, what would it be? And your main weakness – what would it be?
  7. Describe your experience handling highly confidential information. How would you handle an employee requesting "confidential" information from you?
  8. As part of this position, you may be asked to work as part of a team on specific projects. Describe when you worked on a team before and what do you think makes an effective team? What do you expect from others on the team and what do you need from others on the team?
  9. What do you do when other people oppose or reject your ideas or actions?
  10. Give me an example of a time when you dealt with a difficult colleague. How did you handle it?
  11. Explain the term “work ethic” and describe yours.
  12. What goals did you set for yourself in your last position? Did you reach your goals?
  13. What methods do you use to make decisions? When do you find it most difficult to make a decision?
  14. Under what conditions do you learn best?
  15. Which is more desirable for you: An efficiently and objectively run business OR a business run in a personal and friendly manner?

behavior

  1. Describe what you would say if you were asked to talk about yourself in a group of 15 people.
  2. If someone tells you that you made a mistake, describe how you would react and what you would say in your defense.
  3. What would you do if someone asked you for help with a problem that is outside your job description?
  4. You are a committee member and you disagree with an item or decision. How will you react?
  5. Describe what you would classify as a crisis.
  6. You are angry about an unfair decision. how do you react
  7. Suppose you find yourself in a situation where deadlines and priorities change frequently and quickly. How would you handle it?
  8. How do you know when you're stressed? What do you do to relieve stress?
  9. Tell me about a time when you were part of a great team. What was your part in making the team effective?
  10. Give me an example of a time when you dealt with a difficult colleague. How did you handle the situation?
  11. How do you think your colleagues would react if you missed work?
  12. Can you tell me about a time at your previous job when you came up with a better way to run a process?
  13. Tell me about a personal or professional goal you achieved and why it was important to you.
  14. Give an example of a time when you were trying to meet a deadline and were interrupted and missed the deadline. How did you react?
  15. What strengths did you rely on in your last role to be successful in your job?
  16. What do you do when you know you're right and your boss disagrees? Give me an example of when this happened in your career.
  17. Tell me about a situation you wish you had handled differently depending on the outcome. what was the situation What would you change (or will you change) if faced with a similar situation?
  18. Suppose your manager has asked you to obtain information for him that you know is confidential and that he should not have access to. What would you do?
  19. Describe a time when you performed a task outside of your perceived responsibilities. What was the task? Why did you perceive this as outside your responsibility? What was the result?
  20. It's 4:30 pm on a Friday afternoon. Your manager gives you a task that you must complete by 8 am on Monday morning. You've already committed to being gone the entire weekend. What would you do?
  21. If you observed a co-worker making inappropriate sexual or racist remarks towards another co-worker and it was obvious to you that the situation created an uncomfortable environment, what would you do?

creative thinking

  1. What's the best book you've read in the last year? Please take a minute and let us know what you liked about it.
  2. What was the most creative thing you did in your last job?
  3. What is your interpretation of "success"?
  4. Describe an ideal work environment or “the perfect job”.
  5. How do you express your personality in the workplace?

guide

  1. How would you describe an ideal manager?
  2. What strengths did you rely on in your last role to be successful in your job?
  3. As a manager, it's important to motivate employees in your area. Sometimes this has to be done through non-monetary means. Describe some creative ways you've motivated employees in the past instead of rewarding them monetarily.
  4. Explain step-by-step how you coached an employee who was having performance issues.
  5. If we could interview some of your former employees, how would they describe your leadership style? Explain why.
  6. If you had to describe your own leadership style as directive, delegating, or guiding, which would you choose? Please explain why you give examples.

Management

  1. Define professional and/or appropriate behavior in the workplace.
  2. Why do you think a team of people - sports team, work team - might not work well together?
  3. Tell us about your leadership style – people, teamwork, direction?
  4. Describe an ideal manager.
  5. What is your own management philosophy?
  6. How did you participate in the planning processes?
  7. What was the most challenging HR issue you had to deal with and how did you deal with it?
  8. Tell me about a time when you encountered questionable business practices; how did you handle the situation?
  9. A new policy must be implemented throughout the organization. You do not agree with this new policy. How do you discuss this policy with your employees?
  10. Describe a decision you made that would normally have been made by your manager? What was the result?
  11. Discuss and differentiate between corrective action, corrective action, and disciplinary action.
  12. Explain step-by-step how you handled an employee who was experiencing performance issues.
  13. Why should employees try to improve their knowledge and skills? How would you motivate them to do this?
  14. What coaching or mentoring experience do you have? With groups or private lessons? How did you determine the appropriate path to becoming a coach/mentor and what were the results?
  15. Management requires good written and oral skills for good communication. When it comes to giving employees information that can be done anyway, would you rather write a memo OR talk to the employee?
  16. Is the decision to fire an employee easy for you because of the needs of the business OR difficult because of the needs of the employee?
  17. Management requires both employee motivation and the ability to complete tasks. Do you find it more natural to point out mistakes so employees can complete tasks competently OR to praise them for their work and point out what needs to be fixed?
  18. Managers need good information and managers need to make good decisions. Do you tend to collect information on time to make a more informed decision OR gather just enough information to make a good decision quickly?
  19. What is the largest number of employees you have supervised and what were their job duties?
  20. Are you better at dealing with day-to-day details and operations OR with concepts, visions and planning for the future? Give me an example.
  21. Organization and time management are essential when supervising others. Give specific examples of large projects or assignments you've been given, and explain how you prioritized and organized your employees' completion of tasks.
  22. Suppose you find yourself in a situation where deadlines and priorities change frequently and quickly. How would you handle it?
  23. What methods do you use to make decisions? When do you find it most difficult to make a decision?
  24. A new policy must be implemented throughout the organization. You do not agree with this new policy. How do you discuss this policy with your employees?
  25. Overall, tell us what you found most rewarding about supervising others. And the most demanding?

executive

  1. Please describe your interest in (job title).
  2. Tell me about your current or previous position and how you helped the organization achieve its goals and mission.
  3. What did you do for this company that made a difference that you think you will be remembered for?
  4. Tell me about your experience leading and managing an organization similar to ours.
  5. Do you have a personal leadership philosophy?
  6. Tell me about your financial management experience: budgeting, reporting, cost reduction, building and maintaining reserves.
  7. Have you ever had to champion an unpopular change? How did you handle it?
  8. Have you ever faced a significant ethical issue at work? How did you handle it?
  9. Tell me about your experience working with a board of directors. What approach and philosophy have you adopted in working with boards?
  10. What role do you think the president/CEO plays in the organization's strategic planning?
  11. Give me an example of how and when you were the spokesperson for your current or former company.
  12. As our chairman/CEO, how would you respond if the board adopted a policy or program that you believe is inconsistent with our company's purpose and mission?
  13. Tell me about your personal development experience. How do you think your current or most recent employees would describe you?
  14. How do you find out about current ideas about management and (company/organization area of ​​activity)?
  15. Based on what you've read and heard, what are your visions for continuing and building on the success of this company?
  16. Are there any programs, policies or actions by (name of company/organization) that you have heard about and have questions or disagreements about?
  17. If you are hired for this role and you are still at (name of company/organization) five years from now, how do you think the organization will change?

Functional

The following questions are feature specific.

accounting

  1. Please describe some recent projects you have been involved in to improve accounting efficiency/effectiveness. What have you done?
  2. Describe for me a time when you encountered questionable accounting practices. How did you handle the situation?
  3. Have you closed the monthly/annual close? How much experience do you have with this?
  4. Describe your most difficult encounter with the monthly/yearly close. how did you solve the problem?
  5. Describe your experience with PL (Win/Loss).
  6. What type of inventory audit were you involved in? Describe the challenges you faced.
  7. Tell me about your knowledge of commission accounting.
  8. What is your experience with tax accounting?

Customer service

  1. What do you like about customer service? What do you think is the hardest part of customer service?
  2. What do you think is key to effective customer service?
  3. Tell me about a time when you went out of your way to provide great service to a customer.
  4. Describe a process or system you improved to better serve customers.
  5. Tell me about a time when you asked your manager or colleague for feedback on your customer service skills and then used that response to improve your work.
  6. Tell me about a time when you knew your customer might not get what they needed in time. How did you handle it?
  7. Tell me about a time when you had to say “no” to a customer because it was against company policy.
  8. Tell me about a time when you had trouble working with a difficult or demanding client. How did you handle it?

information Technology

  1. In your experience, what are the essential elements of an IT disaster recovery plan?
  2. Describe the types of network security features you have implemented or maintained in the past.
  3. If multiple users are having computer problems, how do you determine which users get help first?
  4. Describe your decision-making process when choosing which IT certifications to pursue.
  5. Which of your certifications did you find most helpful when you encountered technical issues at work?
  6. How do you think managing a technical staff differs from managing other types of workers?
  7. Which hardware brands are you most comfortable with?
  8. What software have you most successfully supported?
  9. What qualities do you feel are necessary to be successful as a technical support professional?
  10. Describe a past situation where you provided excellent customer service to a user.

Optional situational questions:

Please explain what you would do in the following situations:

  1. You observe two of your employees arguing in a central office location.
  2. One of your employees comes to you, complains about another employee, and insists that they stop working together.
  3. One of your employees comes to you to complain that he has a more demanding workload than another employee and wants the workload changed.

Generally

  1. Can you share a recent achievement that you are particularly proud of?
  2. What would you like to have done more in your last position? What was holding you back?
  3. Tell us about your work experience and then describe how you think it relates to our current job posting.
  4. What are your qualifications in your field, i.e. what skills do you have that make you the best candidate for this position? Include any specific training you received (on the job, college, continuing education, seminars, reading, etc.) and related work experience.
  5. Why did you apply for this vacancy?
  6. What skills do you think you would bring to this position?
  7. Tell me about your current or last job. Why did you choose this? Why do you/do you want to go?
  8. What was your most important contribution/achievement? Biggest challenge?
  9. What are your short and long term goals?
  10. In which areas would you like to develop further? What are your plans for this?
  11. What are some positive aspects of your last job/employer? What are some negatives?
  12. What do you think of SOPs (Standard Operating Procedures)?
  13. What are your professional interests?
  14. What do you know about our company?
  15. Why should we hire you?
  16. If the position requires it, would you be willing to travel?
  17. If the position calls for it, would you be willing to relocate?
  18. If you were offered this position, when would you start?
  19. After hearing about this opportunity, what made you decide to take the next step and apply for the position?
  20. If you are the selected candidate, what would you expect after a year in this position?
  21. Now that you have heard about our company and the position you are applying for, what would you hesitate or hesitate to accept this position if we offer it to you?
  22. Tell me anything else you would like us to know about you that will help us with our decision.
  23. What questions would you like to ask me?

These questions are used and submitted by SHRM members. If you have additional questions that you would like to contribute to the database, please submit them toinfocen@shrm.orgwith the words “Sample Interview Questions” in the subject line. We are particularly interested in expanding our range of role-specific issues in areas such as information technology, sales/marketing, administration, etc.

Additional SHRM online sources for interview questions:

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